Articulate, disciplined, and hardworking professional with solid leadership skills, an entrepreneurial spirit, and diverse professional background in transportation, operations management, occupational safety and health, retail merchandising, and business administration.
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Work Experience
Work Experience
Talent, Inc. – New York, NY (remote)
FREELANCE WRITER / INDEPENDENT CONTRACTOR, (2018 – Present)
Develop and author visually appealing and easy to read resumes, CV’s, cover letters, and LinkedIn profiles for domestic and international clients. Provide expert advice and guidance to clients from diverse professional backgrounds regarding job search strategies, resume formatting, use of industry specific language, potential screen out factors, and ATS resume software.
Selected Contributions:
Reputation for delivering outstanding content; regularly receive 5-star ratings in post-production surveys.
Coordinate effectually with client services to evaluate the needs of customers, work independently to communicate professionally with dissatisfied clients, and adjust drafts to meet customer needs and expectations.
Fleetgistics, Inc / Scriptfleet– Orlando, FL
OPERATIONS MANAGER, (2012 – 2016)
Coordinated with pharmacy staff, dispatchers, and drivers to ensure the timely delivery of up to 20 daily routes and 100+ daily stat or on-demand deliveries across 3 states. Recruited, trained, and on boarded up to fifty contracted drivers. Reviewed daily delivery and performance reports, established corrective action measures, and worked one on one with drivers to enhance overall team performance.
Selected Contributions:
Led team in meeting and exceeding all key performance indicators including on time delivery, signature capture, and customer satisfaction surveys.
Played integral role in realigning routes and route times, coordinated with executive stakeholders, nursing leaders, and nursing home administrators to establish and advance new route structure.
Prideware – Louisville, KY
GENERAL MANAGER, (2008 – 2012)
Functioned as independent retailer operating four successful kiosks or booths within antique and flea market malls around the metro area. Maintained eBay and Amazon storefronts, organized shipments, and authored all product descriptions, advertising, and marketing material.
Selected Contributions:
Coordinated with other retailers to promote flea market, increased foot traffic to exceed sales expectations in first 6 months.
Leveraged solid negotiation abilities to optimize margins, strong business skills to evaluate profit and loss statements, and change management talents to fine-tune business model as necessary.
Additional Prior Experience
Ryder Transportation Services – Miami, FL
CUSTOMER LOGISTICS COORDINATOR / SAFETY & RISK SERVICES CONSULTANT
Target Stores, Inc. - New Albany, IN
AREA SPECIALIST
Education
Education
ASSOCIATE OF APPLIED SCIENCE, COMMUNICATIONS
Jefferson Community College – Louisville, KY
MICROSOFT OFFICE APPLICATIONS; Word, Excel, Access, Outlook
ExecuTrain - Louisville, KY
WRITING & EDITING: WORD CHOICE & WORD ORDER
University of Michigan via Coursera Online
FOUNDATIONS OF USER EXPERIENCE / UX DESIGN
Google via Coursera Online
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